We are dedicated to transparency regarding the types of information we collect and the ways in which we gather it. The information is collected primarily through voluntary means such as email, contact forms, newsletter subscriptions, order submissions, social media interactions, and account creation. Below is a detailed breakdown of the information we may collect:

1. Personal Identification Information

We collect this information to identify and personalize your interactions with us, ensuring a seamless and tailored user experience. This category includes:

• Name: Your full name, which is essential for order processing, shipping, and personalized communication.

• Age: Helps us understand demographic trends, tailor our offerings, and comply with age-related legal requirements.

• Gender: Provides insights into customer preferences, enabling us to make relevant recommendations.

• Email Address: Used for sending order confirmations, promotional emails, account notifications, and responses to your inquiries.

• Contact Numbers: Ensures effective communication for customer support, order updates, and issue resolution.

• Postal Address (including ZIP Code): Required for product delivery, billing, and correspondence purposes.

• Photos and Videos: May be voluntarily provided, for example, during contests, testimonials, or reviews. These are used only with explicit consent.

2. Health Information

This data enables us to provide products and recommendations tailored to your health needs. We collect:

• Medical Conditions: Information regarding health issues helps us recommend appropriate products and avoid contraindications.

• Current Medications: Knowing your medication regimen allows us to ensure the safety and compatibility of our products with your treatment.

3. Transactional Data

We collect this information to process your orders and payments securely. This includes:

• Payment Details: Information such as credit/debit card details or payment account information is processed via encrypted gateways for secure transactions.

• Order History: Details of the products and services purchased from us, aiding in tracking and resolving issues.

4. Technical Data

This information helps us optimize your experience on our website and enhance security measures. It includes:

• IP Address: Used for identifying the geographic origin of visitors, analyzing trends, and securing our platform.

• Browser Type and Version: Allows us to ensure compatibility and optimize the user interface.

• Operating System: Helps in enhancing the technical aspects of our services.

• Location Data: Utilized when GPS is enabled to offer localized services and comply with regional regulations.

5. Information About Others

You may provide information about third parties, such as when purchasing products for others. In such cases, we collect:

• Recipient’s Name and Address: Used solely for delivering the purchased product.

• Recipient’s Contact Details: Ensures accurate communication related to the delivery.

6. Marketing and Communication Preferences

We collect data about your preferences to tailor our communication and promotional efforts. This includes:

• Subscription Details: Newsletter preferences, promotional offers, and notification opt-ins.

• Feedback and Surveys: Insights from your responses to surveys or reviews to improve our products and services.

7. Cookies and Similar Tracking Technologies

Cookies and other technologies collect information about your interaction with our website. This includes:

• Browsing History: Pages viewed, time spent on the site, and clicks.

• Preferences: Language selection, product interests, and other customization data.

Each type of information collected serves a specific purpose in improving your overall experience, enhancing our services, and ensuring compliance with applicable laws and standards.

We use the information we collect to provide, maintain, and enhance our services, ensuring a seamless and efficient experience for our customers. The data collected serves several key purposes, which include but are not limited to:

Order Fulfillment:

We share the necessary details with our logistics and courier partners to ensure that your orders are delivered accurately and on time. By doing so, we streamline the entire process, allowing us to fulfill your orders as efficiently as possible. This includes the transmission of shipping information, order specifics, and any necessary contact details to facilitate smooth delivery.

Customer Support:

Your satisfaction is our priority, and we are committed to addressing any queries you may have, resolving disputes quickly, and providing the support you need. We use your information to enhance our customer service operations, ensuring timely responses, issue resolution, and continuous improvement of our service. This may include providing personalized support based on your past interactions with us.

Communication:

In addition to fulfilling orders, we use your information to send order updates, track shipping progress, and communicate any important information related to your purchases. We also send promotional materials, newsletters, and responses to any inquiries you make. Communications may include updates about new products, sales, or exclusive offers to keep you informed. Any promotional material will only be sent with your explicit consent, and you can opt out of such communications at any time.

Marketing:

We use your data to better promote our products, services, and eBooks. This includes tailoring marketing messages to be more relevant to you based on your past purchases, preferences, and interests. However, marketing communications will only be sent if you have explicitly consented to receive them. We respect your preferences and allow you to easily manage and update your marketing choices to ensure you only receive content that is of interest to you.

Fraud Prevention:

To ensure a secure shopping experience, we use the information we collect to detect and prevent fraudulent activities. This includes identifying and mitigating potential security threats to protect both your personal information and the integrity of our platform. We work proactively to maintain a safe environment for all customers and continuously review our processes to stay ahead of emerging risks.

Research & Analysis:

We conduct market research and analyze customer behavior to better understand the needs and preferences of our users. This helps us improve our offerings, create more relevant products and services, and identify new opportunities that benefit our customers. By using data-driven insights, we strive to improve the quality and effectiveness of our products while enhancing the overall customer experience.

Legal Compliances:

As part of our commitment to operating transparently and ethically, we use the information we collect to meet our legal and regulatory obligations. This includes complying with applicable laws, managing disputes, and addressing legal claims. We also retain data to ensure that we can respond to any potential legal inquiries or obligations in a timely and appropriate manner.

Sharing Your Information:

1. With Trusted Partners:

   • Logistic and courier services to ensure timely delivery of your orders.

   • Subsidiaries and affiliates to improve the quality and scope of services provided.

2. Legal Obligations:

   • To comply with applicable laws and regulations, or in response to legal processes.

3. Business Transfers:

   • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity to ensure continuity of service.

In all these areas, we are dedicated to respecting your privacy and ensuring that your personal information is used responsibly. We continuously review and update our practices to align with industry standards and legal requirements, safeguarding your data and providing a trusted environment for all your transactions.

We employ robust security measures to safeguard your data, including:

• Encryption: Protects sensitive data during transmission.

• Secure Payment Gateways: Ensures the confidentiality of payment-related information.

• Regulatory Compliance: Adheres to federal and international data protection standards.

As a user based in the United States or Canada, you have certain rights concerning your personal data:

1. Access and Portability:

   • You can request a copy of the data we hold about you.

2. Rectification:

   • You have the right to correct any incomplete or inaccurate information.

3. Deletion:

   • You can request the deletion of your data by contacting us at support@herpescurecare.com.

4. Restrict Processing:

   • You can opt out of receiving promotional communications.

5. Withdraw Consent:

   • You can withdraw your consent for data processing at any time.

6. Non-Discrimination:

   • You are entitled to exercise your privacy rights without discrimination.

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to withdraw your consent or delete your data, contact us at support@herpescurecare.com.

We use cookies and similar technologies to enhance your browsing experience. These technologies help us:

• Analyze website traffic and performance.

• Remember your preferences for future visits.

• Provide personalized recommendations and advertisements.

You can manage your cookie preferences through your browser settings.